2 papers
cs.CL2025
QualBench: Benchmarking Chinese LLMs with Localized Professional Qualifications for Vertical Domain Evaluation
Mengze Hong, Wailing Ng, Chen Jason Zhang +1
The rapid advancement of Chinese LLMs underscores the need for vertical-domain evaluations to ensure reliable applications. However, existing benchmarks often lack domain coverage…
cs.CL2025
Dial-In LLM: Human-Aligned LLM-in-the-loop Intent Clustering for Customer Service Dialogues
Mengze Hong, Wailing Ng, Chen Jason Zhang +2
Discovering customer intentions is crucial for automated service agents, yet existing intent clustering methods often fall short due to their reliance on embedding distance metrics…