2 papers
cs.CL2025
From Staff Messages to Actionable Insights: A Multi-Stage LLM Classification Framework for Healthcare Analytics
Hajar Sakai, Yi-En Tseng, Mohammadsadegh Mikaeili +2
Hospital call centers serve as the primary contact point for patients within a hospital system. They also generate substantial volumes of staff messages as navigators process patie…
cs.CL2025
Large Language Models for Patient Comments Multi-Label Classification
Hajar Sakai, Sarah S. Lam, Mohammadsadegh Mikaeili +2
Patient experience and care quality are crucial for a hospital's sustainability and reputation. The analysis of patient feedback offers valuable insight into patient satisfaction a…