6 papers
Mapping Community Appeals Systems: Lessons for Community-led Moderation in Multi-Level Governance
Juhoon Lee, Bich Ngoc Doan, Jonghyun Jee +1
Platforms are increasingly adopting industrial models of moderation that prioritize scalability and consistency, frequently at the expense of context-sensitive and user-centered va…
HateBuffer: Safeguarding Content Moderators' Mental Well-Being through Hate Speech Content Modification
Subin Park, Jeonghyun Kim, Jeanne Choi +3
Hate speech remains a persistent and unresolved challenge in online platforms. Content moderators, working on the front lines to review user-generated content and shield viewers fr…
The Design Space for Online Restorative Justice Tools: A Case Study with ApoloBot
Bich Ngoc, Doan, Joseph Seering
Volunteer moderators use various strategies to address online harms within their communities. Although punitive measures like content removal or account bans are common, recent res…
Leveling Up Together: Fostering Positive Growth and Safe Online Spaces for Teen Roblox Developers
Yubin Choi, Jeanne Choi, Joseph Seering
Creating games together is both a playful and effective way to develop skills in computational thinking, collaboration, and more. However, game development can be challenging for y…
Less Talk, More Trust: Understanding Players' In-game Assessment of Communication Processes in League of Legends
Juhoon Lee, Seoyoung Kim, Yeon Su Park +3
In-game team communication in online multiplayer games has shown the potential to foster efficient collaboration and positive social interactions. Yet players often associate commu…
"It's Great Because It's Ran By Us": Empowering Teen Volunteer Discord Moderators to Design Healthy and Engaging Youth-Led Online Communities
Jina Yoon, Amy X. Zhang, Joseph Seering
Online communities can offer many benefits for youth including peer learning, cultural expression, and skill development. However, most HCI research on youth-focused online communi…