3 papers
cs.HC2025
Beyond IVR Touch-Tones: Customer Intent Routing using LLMs
Sergio Rojas-Galeano
Widespread frustration with rigid touch-tone Interactive Voice Response (IVR) systems for customer service underscores the need for more direct and intuitive language interaction.…
cs.ET2025
Between Tool and Trouble: Student Attitudes Toward AI in Programming Education
Sergio Rojas-Galeano, Julian Tejada, Fernando Marmolejo-Ramos
This study examines how AI code assistants shape novice programmers experiences during a two-part exam in an introductory programming course. In the first part, students completed…
cs.CL2024
Zero-Shot Spam Email Classification Using Pre-trained Large Language Models
Sergio Rojas-Galeano
This paper investigates the application of pre-trained large language models (LLMs) for spam email classification using zero-shot prompting. We evaluate the performance of both ope…