2 papers
cs.CL2025
ERFC: Happy Customers with Emotion Recognition and Forecasting in Conversation in Call Centers
Aditi Debsharma, Bhushan Jagyasi, Surajit Sen +5
Emotion Recognition in Conversation has been seen to be widely applicable in call center analytics, opinion mining, finance, retail, healthcare, and other industries. In a call cen…
cs.DC2025
Optimizing Federated Learning for Scalable Power-demand Forecasting in Microgrids
Roopkatha Banerjee, Sampath Koti, Gyanendra Singh +4
Real-time monitoring of power consumption in cities and micro-grids through the Internet of Things (IoT) can help forecast future demand and optimize grid operations. But moving al…