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20172024
most citedCan Taxonomy Help? Improving Semantic Question Matching using Question Taxonomy

11 citations · 26 across the 12 of their papers we have counts for

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cs.IR2024

Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models

Ying-Chun Lin, Jennifer Neville, Jack W. Stokes +14

Accurate and interpretable user satisfaction estimation (USE) is critical for understanding, evaluating, and continuously improving conversational systems. Users express their sati…