376 citations · 1.2k across the 40 of their papers we have counts for
3 papers · 1 filter
Dawn of the Selfie Era: The Whos, Wheres, and Hows of Selfies on Instagram
Flávio Souza, Diego de Las Casas, Vinícius Flores +4
Online interactions are increasingly involving images, especially those containing human faces, which are naturally attention grabbing and more effective at conveying feelings than…
Persistent Sharing of Fitness App Status on Twitter
Kunwoo Park, Ingmar Weber, Meeyoung Cha +1
As the world becomes more digitized and interconnected, information that was once considered to be private such as one's health status is now being shared publicly. To understand t…
Mining the Minds of Customers from Online Chat Logs
Kunwoo Park, Jaewoo Kim, Jaram Park +4
This study investigates factors that may determine satisfaction in customer service operations. We utilized more than 170,000 online chat sessions between customers and agents to i…