2 papers
cs.SE2025
LogPilot: Intent-aware and Scalable Alert Diagnosis for Large-scale Online Service Systems
Zhihan Jiang, Jinyang Liu, Yichen Li +7
Effective alert diagnosis is essential for ensuring the reliability of large-scale online service systems. However, on-call engineers are often burdened with manually inspecting ma…
cs.SE2025
TickIt: Leveraging Large Language Models for Automated Ticket Escalation
Fengrui Liu, Xiao He, Tieying Zhang +6
In large-scale cloud service systems, support tickets serve as a critical mechanism for resolving customer issues and maintaining service quality. However, traditional manual ticke…