2 papers
cs.CL2025
Incremental Summarization for Customer Support via Progressive Note-Taking and Agent Feedback
Yisha Wu, Cen Mia Zhao, Yuanpei Cao +4
We introduce an incremental summarization system for customer support agents that intelligently determines when to generate concise bullet notes during conversations, reducing agen…
cs.AI2025
Agent-in-the-Loop: A Data Flywheel for Continuous Improvement in LLM-based Customer Support
Cen Mia Zhao, Tiantian Zhang, Hanchen Su +8
We introduce an Agent-in-the-Loop (AITL) framework that implements a continuous data flywheel for iteratively improving an LLM-based customer support system. Unlike standard offlin…