2 papers
cs.AI2025
LLM-Friendly Knowledge Representation for Customer Support
Hanchen Su, Wei Luo, Wei Han +5
We propose a practical approach by integrating Large Language Models (LLMs) with a framework designed to navigate the complexities of Airbnb customer support operations. In this pa…
cs.HC2025
CoSight: Exploring Viewer Contributions to Online Video Accessibility Through Descriptive Commenting
Ruolin wang, Xingyu Liu, Biao Wang +5
The rapid growth of online video content has outpaced efforts to make visual information accessible to blind and low vision (BLV) audiences. While professional Audio Description (A…