38 citations · 38 across the 1 of their papers we have counts for
4 papers
Universal Model in Online Customer Service
Shu-Ting Pi, Cheng-Ping Hsieh, Qun Liu +1
Building machine learning models can be a time-consuming process that often takes several months to implement in typical business scenarios. To ensure consistent model performance…
Teacher-Student Learning on Complexity in Intelligent Routing
Shu-Ting Pi, Michael Yang, Yuying Zhu +1
Customer service is often the most time-consuming aspect for e-commerce websites, with each contact typically taking 10-15 minutes. Effectively routing customers to appropriate age…
Contact Complexity in Customer Service
Shu-Ting Pi, Michael Yang, Qun Liu
Customers who reach out for customer service support may face a range of issues that vary in complexity. Routing high-complexity contacts to junior agents can lead to multiple tran…
New class of 3D topological insulator in double perovskite
Shu-Ting Pi, Hui Wang, Jeongwoo Kim +3
We predict a new class of three-dimensional topological insulators (TIs) in which the spin-orbit coupling (SOC) can more effectively generate a large band gap at point. The ban…