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cs.HC2026
CAIA in Practice: Field Evaluation of an AI-Assisted Support System for Text-Based Online Counselling
Philipp Steigerwald, Nico Bienlein, Jennifer Burghardt +3
Rising global demand for mental health support creates significant service delivery challenges, with asynchronous email counselling serving as a crucial low-threshold channel for a…
cs.HC2026
From "Help" to Helpful: A Hierarchical Assessment of LLMs in Mental e-Health Applications
Philipp Steigerwald, Jens Albrecht
Psychosocial online counselling frequently encounters generic subject lines that impede efficient case prioritisation. This study evaluates eleven large language models generating…