3 papers
cs.CL2025
ECom-Bench: Can LLM Agent Resolve Real-World E-commerce Customer Support Issues?
Haoxin Wang, Xianhan Peng, Xucheng Huang +5
In this paper, we introduce ECom-Bench, the first benchmark framework for evaluating LLM agent with multimodal capabilities in the e-commerce customer support domain. ECom-Bench fe…
cs.CL2025
Survey of Specialized Large Language Model
Chenghan Yang, Ruiyu Zhao, Yang Liu +1
The rapid evolution of specialized large language models (LLMs) has transitioned from simple domain adaptation to sophisticated native architectures, marking a paradigm shift in AI…
cs.CL2025
MindFlow: Revolutionizing E-commerce Customer Support with Multimodal LLM Agents
Ming Gong, Xucheng Huang, Chenghan Yang +4
Recent advances in large language models (LLMs) have enabled new applications in e-commerce customer service. However, their capabilities remain constrained in complex, multimodal…