178 citations · 369 across the 22 of their papers we have counts for
3 papers · 1 filter
A Study of Data-driven Methods for Adaptive Forecasting of COVID-19 Cases
Charithea Stylianides, Kleanthis Malialis, Panayiotis Kolios
Severe acute respiratory disease SARS-CoV-2 has had a found impact on public health systems and healthcare emergency response especially with respect to making decisions on the mos…
Improving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing
S. Filippou, A. Tsiartas, P. Hadjineophytou +3
Customer experience plays a critical role for a profitable organisation or company. A satisfied customer for a company corresponds to higher rates of customer retention, and better…
Autoencoder-based Anomaly Detection in Streaming Data with Incremental Learning and Concept Drift Adaptation
Jin Li, Kleanthis Malialis, Marios M. Polycarpou
In our digital universe nowadays, enormous amount of data are produced in a streaming manner in a variety of application areas. These data are often unlabelled. In this case, ident…