5 citations · 6 across the 6 of their papers we have counts for
7 papers
Staffing for many-server systems facing non-standard arrival processes
M. Heemskerk, M. Mandjes, B. Mathijsen
Arrival processes to service systems often display (i) larger than anticipated fluctuations, (ii) a time-varying rate, and (iii) temporal correlation. Motivated by this, we introdu…
Asymptotic dimensioning of stochastic service systems
Britt W. J. Mathijsen
Stochastic service systems describe situations in which customers compete for service from scarce resources. Think of check-in lines at airports, waiting rooms in hospitals or queu…
Economies-of-scale in resource sharing systems: tutorial and partial review of the QED heavy-traffic regime
Johan S. H. van Leeuwaarden, Britt W. J. Mathijsen, Bert Zwart
Multi-server queueing systems describe situations in which users require service from multiple parallel servers. Examples include check-in lines at airports, waiting rooms in hospi…
The restricted Erlang-R Queue: Finite-size effects in service systems with returning customers
Johan S. H. van Leeuwaarden, Britt W. J. Mathijsen, Fiona Sloothaak +1
Motivated by health care systems with repeated services that have both personnel (nurse and physician) and space (beds) constraints, we study a restricted version of the Erlang-R m…
Transient error approximation in a Lévy queue
Britt Mathijsen, Bert Zwart
Motivated by a capacity allocation problem within a finite planning period, we conduct a transient analysis of a single-server queue with Lévy input. From a cost minimization persp…
Robust heavy-traffic approximations for service systems facing overdispersed demand
Britt W. J. Mathijsen, A. J. E. M. Janssen, Johan S. H. van Leeuwaarden +1
Arrival processes to service systems often display fluctuations that are larger than anticipated under the Poisson assumption, a phenomenon that is referred to as overdispersion. M…