2 papers
cs.CL2025
Hallucinate Less by Thinking More: Aspect-Based Causal Abstention for Large Language Models
Vy Nguyen, Ziqi Xu, Jeffrey Chan +3
Large Language Models (LLMs) often produce fluent but factually incorrect responses, a phenomenon known as hallucination. Abstention, where the model chooses not to answer and inst…
cs.CL2025
REIC: RAG-Enhanced Intent Classification at Scale
Ziji Zhang, Michael Yang, Zhiyu Chen +6
Accurate intent classification is critical for efficient routing in customer service, ensuring customers are connected with the most suitable agents while reducing handling times a…