most citedDeveloping a Methodology for Online Service Failure Prevention: Reporting on an Action Design Research Project-in-Progress

1 citations · 1 across the 1 of their papers we have counts for

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cs.CY2016★ 1 cited

Developing a Methodology for Online Service Failure Prevention: Reporting on an Action Design Research Project-in-Progress

Jacques Louis Du Preez, Mary Tate, Alireza Nili

The increasing use of online channels for service delivery raises new challenges in service failure prevention. This work-in-progress paper reports on the first phase of an action-…