2 papers
cs.CY2016
Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management
Anup Shrestha, Aileen Cater-Steel, Mark Toleman
The IT Service Management (ITSM) industry has defined processes as best practices in the widely-accepted IT Infrastructure Library (ITIL) framework. However, studies on the measure…
cs.CY2016
IT outsourcing decision factors in research and practice: a case study
Mohammad Mehdi Rajaeian, Aileen Cater-Steel, Michael Lane
The concurrent effect of various internal and external factors on IT Outsourcing (ITO) decision making has seldom been investigated in a single study. Furthermore, research on exte…