2 citations · 2 across the 1 of their papers we have counts for
2 papers
cs.SE2022★ 2 cited
Knowledge Management for Cloud Computing Field
Mahdi Fahmideh, Jun Yan, Jun Shen +3
Migration legacy systems to cloud platforms is a knowledge intensive process. There is an ever increasing body of knowledge reporting empirical scenarios of successful and problema…
cs.CY2016
Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management
Anup Shrestha, Aileen Cater-Steel, Mark Toleman
The IT Service Management (ITSM) industry has defined processes as best practices in the widely-accepted IT Infrastructure Library (ITIL) framework. However, studies on the measure…