5 citations · 7 across the 2 of their papers we have counts for
2 papers
cs.SE2022★ 2 cited
Knowledge Management for Cloud Computing Field
Mahdi Fahmideh, Jun Yan, Jun Shen +3
Migration legacy systems to cloud platforms is a knowledge intensive process. There is an ever increasing body of knowledge reporting empirical scenarios of successful and problema…
cs.CY2016★ 5 cited
Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management
Anup Shrestha, Aileen Cater-Steel, Mark Toleman
The IT Service Management (ITSM) industry has defined processes as best practices in the widely-accepted IT Infrastructure Library (ITIL) framework. However, studies on the measure…