1 citations · 1 across the 2 of their papers we have counts for
Showing cs.IRShow all
2 papers · 1 filter
cs.IR2008★ 1 cited
Information filtering based on wiki index database
A. V. Smirnov, A. A. Krizhanovsky
In this paper we present a profile-based approach to information filtering by an analysis of the content of text documents. The Wikipedia index database is created and used to auto…
cs.IR2005
Ontology-Based Users & Requests Clustering in Customer Service Management System
Alexander Smirnov, Mikhail Pashkin, Nikolai Chilov +3
Customer Service Management is one of major business activities to better serve company customers through the introduction of reliable processes and procedures. Today this kind of…