1 citations · 1 across the 2 of their papers we have counts for
2 papers
cs.IR2006★ 1 cited
Context-sensitive access to e-document corpus
A. V. Smirnov, T. V. Levashova, M. P. Pashkin +4
The methodology of context-sensitive access to e-documents considers context as a problem model based on the knowledge extracted from the application domain, and presented in the f…
cs.IR2005
Ontology-Based Users & Requests Clustering in Customer Service Management System
Alexander Smirnov, Mikhail Pashkin, Nikolai Chilov +3
Customer Service Management is one of major business activities to better serve company customers through the introduction of reliable processes and procedures. Today this kind of…