769 citations · 920 across the 5 of their papers we have counts for
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cs.IR2020
Characterizing Reading Time on Enterprise Emails
Xinyi Li, Chia-Jung Lee, Milad Shokouhi +1
Email is an integral part of people's work and life, enabling them to perform activities such as communicating, searching, managing tasks and storing information. Modern email clie…
cs.IR2019★ 16 cited
Characterizing and Predicting Email Deferral Behavior
Bahareh Sarrafzadeh, Ahmed Hassan Awadallah, Christopher H. Lin +3
Email triage involves going through unhandled emails and deciding what to do with them. This familiar process can become increasingly challenging as the number of unhandled email g…