3 papers
cs.CL2025
From Simulation to Strategy: Automating Personalized Interaction Planning for Conversational Agents
Wen-Yu Chang, Tzu-Hung Huang, Chih-Ho Chen +1
Amid the rapid rise of agentic dialogue models, realistic user-simulator studies are essential for tuning effective conversation strategies. This work investigates a sales-oriented…
cs.CL2025
Exploring Personality-Aware Interactions in Salesperson Dialogue Agents
Sijia Cheng, Wen-Yu Chang, Yun-Nung Chen
The integration of dialogue agents into the sales domain requires a deep understanding of how these systems interact with users possessing diverse personas. This study explores the…
cs.CL2024
Injecting Salesperson's Dialogue Strategies in Large Language Models with Chain-of-Thought Reasoning
Wen-Yu Chang, Yun-Nung Chen
Recent research in dialogue systems and corpora has focused on two main categories: task-oriented (TOD) and open-domain (chit-chat) dialogues. TOD systems help users accomplish spe…