58 citations · 119 across the 9 of their papers we have counts for
10 papers
Quantifying the Causal Effects of Conversational Tendencies
Justine Zhang, Sendhil Mullainathan, Cristian Danescu-Niculescu-Mizil
Understanding what leads to effective conversations can aid the design of better computer-mediated communication platforms. In particular, prior observational work has sought to id…
ConvoKit: A Toolkit for the Analysis of Conversations
Jonathan P. Chang, Caleb Chiam, Liye Fu +3
This paper describes the design and functionality of ConvoKit, an open-source toolkit for analyzing conversations and the social interactions embedded within. ConvoKit provides an…
Balancing Objectives in Counseling Conversations: Advancing Forwards or Looking Backwards
Justine Zhang, Cristian Danescu-Niculescu-Mizil
Throughout a conversation, participants make choices that can orient the flow of the interaction. Such choices are particularly salient in the consequential domain of crisis counse…
Finding Your Voice: The Linguistic Development of Mental Health Counselors
Justine Zhang, Robert Filbin, Christine Morrison +2
Mental health counseling is an enterprise with profound societal importance where conversations play a primary role. In order to acquire the conversational skills needed to face a…
Conversations Gone Awry: Detecting Early Signs of Conversational Failure
Justine Zhang, Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil +4
One of the main challenges online social systems face is the prevalence of antisocial behavior, such as harassment and personal attacks. In this work, we introduce the task of pred…
Asking Too Much? The Rhetorical Role of Questions in Political Discourse
Justine Zhang, Arthur Spirling, Cristian Danescu-Niculescu-Mizil
Questions play a prominent role in social interactions, performing rhetorical functions that go beyond that of simple informational exchange. The surface form of a question can sig…
Community Identity and User Engagement in a Multi-Community Landscape
Justine Zhang, William L. Hamilton, Cristian Danescu-Niculescu-Mizil +2
A community's identity defines and shapes its internal dynamics. Our current understanding of this interplay is mostly limited to glimpses gathered from isolated studies of individ…
Loyalty in Online Communities
William L. Hamilton, Justine Zhang, Cristian Danescu-Niculescu-Mizil +2
Loyalty is an essential component of multi-community engagement. When users have the choice to engage with a variety of different communities, they often become loyal to just one,…
Conversational flow in Oxford-style debates
Justine Zhang, Ravi Kumar, Sujith Ravi +1
Public debates are a common platform for presenting and juxtaposing diverging views on important issues. In this work we propose a methodology for tracking how ideas flow between p…
QUOTUS: The Structure of Political Media Coverage as Revealed by Quoting Patterns
Vlad Niculae, Caroline Suen, Justine Zhang +2
Given the extremely large pool of events and stories available, media outlets need to focus on a subset of issues and aspects to convey to their audience. Outlets are often accused…