24 citations · 60 across the 6 of their papers we have counts for
9 papers
Quantifying the Causal Effects of Conversational Tendencies
Justine Zhang, Sendhil Mullainathan, Cristian Danescu-Niculescu-Mizil
Understanding what leads to effective conversations can aid the design of better computer-mediated communication platforms. In particular, prior observational work has sought to id…
ConvoKit: A Toolkit for the Analysis of Conversations
Jonathan P. Chang, Caleb Chiam, Liye Fu +3
This paper describes the design and functionality of ConvoKit, an open-source toolkit for analyzing conversations and the social interactions embedded within. ConvoKit provides an…
Balancing Objectives in Counseling Conversations: Advancing Forwards or Looking Backwards
Justine Zhang, Cristian Danescu-Niculescu-Mizil
Throughout a conversation, participants make choices that can orient the flow of the interaction. Such choices are particularly salient in the consequential domain of crisis counse…
Finding Your Voice: The Linguistic Development of Mental Health Counselors
Justine Zhang, Robert Filbin, Christine Morrison +2
Mental health counseling is an enterprise with profound societal importance where conversations play a primary role. In order to acquire the conversational skills needed to face a…
Conversations Gone Awry: Detecting Early Signs of Conversational Failure
Justine Zhang, Jonathan P. Chang, Cristian Danescu-Niculescu-Mizil +4
One of the main challenges online social systems face is the prevalence of antisocial behavior, such as harassment and personal attacks. In this work, we introduce the task of pred…
Asking Too Much? The Rhetorical Role of Questions in Political Discourse
Justine Zhang, Arthur Spirling, Cristian Danescu-Niculescu-Mizil
Questions play a prominent role in social interactions, performing rhetorical functions that go beyond that of simple informational exchange. The surface form of a question can sig…