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cs.HC2019★ 13 cited
Conversational Agents for Insurance Companies: From Theory to Practice
Falko Koetter, Matthias Blohm, Jens Drawehn +4
Advances in artificial intelligence have renewed interest in conversational agents. Additionally to software developers, today all kinds of employees show interest in new technolog…
cs.HC2018
Motivations, Classification and Model Trial of Conversational Agents for Insurance Companies
Falko Koetter, Matthias Blohm, Monika Kochanowski +3
Advances in artificial intelligence have renewed interest in conversational agents. So-called chatbots have reached maturity for industrial applications. German insurance companies…