177 citations · 209 across the 12 of their papers we have counts for
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cs.HC2017★ 6 cited
Foreign-language Reviews: Help or Hindrance?
Scott A. Hale, Irene Eleta
The number and quality of user reviews greatly affects consumer purchasing decisions. While reviews in all languages are increasing, it is still often the case (especially for non-…
cs.HC2016
User Reviews and Language: How Language Influences Ratings
Scott A. Hale
The number of user reviews of tourist attractions, restaurants, mobile apps, etc. is increasing for all languages; yet, research is lacking on how reviews in multiple languages sho…