2 papers
cs.CL2026
LingVarBench: Benchmarking LLMs on Entity Recognitions and Linguistic Verbalization Patterns in Phone-Call Transcripts
Seyedali Mohammadi, Manas Paldhe, Amit Chhabra +2
We study structured entity extraction from phone-call transcripts in customer-support and healthcare settings, where annotation is costly, and data access is limited by privacy and…
cs.CL2025
Auto Review: Second Stage Error Detection for Highly Accurate Information Extraction from Phone Conversations
Ayesha Qamar, Arushi Raghuvanshi, Conal Sathi +1
Automating benefit verification phone calls saves time in healthcare and helps patients receive treatment faster. It is critical to obtain highly accurate information in these phon…