2 papers
cs.CL2026
Higher Satisfaction, Lower Cost: A Technical Report on How LLMs Revolutionize Meituan's Intelligent Interaction Systems
Xuxin Cheng, Ke Zeng, Zhiquan Cao +65
Enhancing customer experience is essential for business success, particularly as service demands grow in scale and complexity. Generative artificial intelligence and Large Language…
cs.HC2025
Towards AI-based Sustainable and XR-based human-centric manufacturing: Implementation of ISO 23247 for digital twins of production systems
Huizhong Cao, Henrik Söderlund, Qi Fang +10
Since the introduction of Industry 4.0, digital twin technology has significantly evolved, laying the groundwork for a transition toward Industry 5.0 principles centered on human-c…