2 papers
cs.DC2026
Securing LLM-as-a-Service for Small Businesses: An Industry Case Study of a Distributed Chatbot Deployment Platform
Jiazhu Xie, Bowen Li, Heyu Fu +3
Large Language Model (LLM)-based question-answering systems offer significant potential for automating customer support and internal knowledge access in small businesses, yet their…
cs.CL2024
Developing Story: Case Studies of Generative AI's Use in Journalism
Natalie Grace Brigham, Chongjiu Gao, Tadayoshi Kohno +2
Journalists are among the many users of large language models (LLMs). To better understand the journalist-AI interactions, we conduct a study of LLM usage by two news agencies thro…