2 papers
math.PR2026
Collaboration versus Specialization in Service Systems with Impatient Customers
Bihan Chatterjee, Sigrún Andradóttir, Hayriye Ayhan
We study tandem queueing systems in which servers work more efficiently in teams than on their own and customers are impatient in that they may leave the system while waiting for s…
math.PR2026
Higher-Order Approximations of Sojourn Times in M/G/1 Queues via Stein's Method
Bihan Chatterjee, Siva Theja Maguluri, Debankur Mukherjee
We study the stationary sojourn time distribution in an M/G/1 queue operating under heavy traffic. It is known that the sojourn time converges to an exponential distribution in the…