51 citations · 263 across the 62 of their papers we have counts for
3 papers · 1 filter
Fluid Approximation of a Call Center Model with Redials and Reconnects
Sihan Ding, Maria Remerova, Rob van der Mei +1
In many call centers, callers may call multiple times. Some of the calls are re-attempts after abandonments (redials), and some are re-attempts after connected calls (reconnects).…
Random Fluid Limit of an Overloaded Polling Model
Maria Frolkova, Sergey Foss, Bert Zwart
In the present paper, we study the evolution of an overloaded cyclic polling model that starts empty. Exploiting a connection with multitype branching processes, we derive fluid as…
Fluid Limits for Bandwidth-Sharing Networks with Rate Constraints
Maria Frolkova, Josh Reed, Bert Zwart
Bandwidth-sharing networks as introduced by Massoulié & Roberts (1998) model the dynamic interaction among an evolving population of elastic flows competing for several links. With…