2 papers
cs.CL2026
Reflecting Twice before Speaking with Empathy: Self-Reflective Alternating Inference for Empathy-Aware End-to-End Spoken Dialogue
Yuhang Jia, Pei Liu, Haoqin Sun +6
End-to-end Spoken Language Models (SLMs) hold great potential for paralinguistic perception, and numerous studies have aimed to enhance their capabilities, particularly for empathe…
cs.CL2026
Higher Satisfaction, Lower Cost: A Technical Report on How LLMs Revolutionize Meituan's Intelligent Interaction Systems
Xuxin Cheng, Ke Zeng, Zhiquan Cao +65
Enhancing customer experience is essential for business success, particularly as service demands grow in scale and complexity. Generative artificial intelligence and Large Language…