2 papers
cs.HC2026
Integrating Multi-Label Classification and Generative AI for Scalable Analysis of User Feedback
Sandra Loop, Erik Bertram, Sebastian Juhl +1
In highly competitive software markets, user experience (UX) evaluation is crucial for ensuring software quality and fostering long-term product success. Such UX evaluations typica…
cs.HC2025
From customer survey feedback to software improvements: Leveraging the full potential of data
Erik Bertram, Nina Hollender, Sebastian Juhl +2
Converting customer survey feedback data into usable insights has always been a great challenge for large software enterprises. Despite the improvements on this field, a major obst…