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E. Kagan

6 papers hereh-index 597 citations22 works total

Matching runs newest-first, so older work may not be attached to this profile yet.

author position
  • sole author1
  • first author3
  • middle author1
  • last author1

Across the 6 of 6 papers where every author was matched, so the position is known.

fields
  • econ.GN4
  • cs.HC2
same name
  • E. Kagan — 1 paper, h 5

Either other researchers who publish under this name, or the same person where the external sources have not merged their records.

identity via Semantic Scholar / OpenAlex

most citedCustomer Service Operations: A Gatekeeper Framework

3 citations · 3 across the 5 of their papers we have counts for

collaborators
Showing econ.GNShow all

4 papers · 1 filter

econ.GN2026

What's in a Queue? An Experimental Study of Job Ordering, Autonomy and Queue Visibility

Evgeny Kagan

Problem Definition: How a queue of jobs is arranged and presented to workers is an important design problem in service operations. This includes choosing the order in which jobs ar…

econ.GN2026

One at a Time? The Personal Productivity Bias in Emergency Department Patient Assignment

Brett Hathaway, Evgeny Kagan, John Jones

Emergency departments (EDs) often use a shared-queue setup in which physicians self-assign cases from a pool of triaged patients. We conduct a multi-method study to examine this se…

econ.GN2026

Startup Contracting and Entrepreneur-Investor Bargaining (Long Version)

Evgeny Kagan, Kyle Hyndman, Anyan Qi

To grow their businesses, entrepreneurs often rely on equity funding. This paper focuses on two elements of entrepreneur-investor equity negotiations: the number of potential inves…

econ.GN2026

On Repeat: Does Iteration Drive Innovation?

Evgeny Kagan, Christian Jost, Tobias Lieberum +1

Motivated by the widespread adoption of iterative project management techniques, we study the effects of workflow -- iterative or sequential -- on innovative behavior and performan…

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