2 papers
cs.CL2026
Don't Shoot The Breeze: Topic Continuity Model Using Nonlinear Naive Bayes With Attention
Shu-Ting Pi, Pradeep Bagavan, Yejia Li +2
Utilizing Large Language Models (LLM) as chatbots in diverse business scenarios often presents the challenge of maintaining topic continuity. Abrupt shifts in topics can lead to po…
cs.CL2025
REIC: RAG-Enhanced Intent Classification at Scale
Ziji Zhang, Michael Yang, Zhiyu Chen +6
Accurate intent classification is critical for efficient routing in customer service, ensuring customers are connected with the most suitable agents while reducing handling times a…