2 papers
cs.CL2026
INSURE-Dial: A Phase-Aware Conversational Dataset & Benchmark for Compliance Verification and Phase Detection
Shubham Kulkarni, Alexander Lyzhov, Preetam Joshi +1
Administrative phone tasks drain roughly 1 trillion USD annually from U.S. healthcare, with over 500 million insurance-benefit verification calls manually handled in 2024. We intro…
cs.AI2026
All Required, In Order: Phase-Level Evaluation for AI-Human Dialogue in Healthcare and Beyond
Shubham Kulkarni, Alexander Lyzhov, Shiva Chaitanya +1
Conversational AI is starting to support real clinical work, but most evaluation methods miss how compliance depends on the full course of a conversation. We introduce Obligatory-I…