153 citations · 160 across the 4 of their papers we have counts for
3 papers · 1 filter
Gamification and engagement of tourists and residents in public transportation exploiting location-based technologies
Bruno Cardoso, Miguel Ribeiro, Catia Prandi +1
Cities are becoming very congested. There is a need to reduce the number of private cars on the roads, by maximising the potential for local public transport. With the increasing a…
The Geography of Pokémon GO: Beneficial and Problematic Effects on Places and Movement
Ashley Colley, Jacob Thebault-Spieker, Allen Yilun Lin +10
The widespread popularity of Pokémon GO presents the first opportunity to observe the geographic effects of location-based gaming at scale. This paper reports the results of a mixe…
Augmenting Customer Journey Maps with quantitative empirical data: a case on EEG and eye tracking
Rui Alves, Veranika Lim, Evangelos Niforatos +3
This paper introduces the use of electroencephalography (EEG) and eye tracking in exploring customer experiences in service design. These tools are expected to allow designers to g…