8 citations · 22 across the 11 of their papers we have counts for
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cs.HC2012★ 6 cited
Augmenting Customer Journey Maps with quantitative empirical data: a case on EEG and eye tracking
Rui Alves, Veranika Lim, Evangelos Niforatos +3
This paper introduces the use of electroencephalography (EEG) and eye tracking in exploring customer experiences in service design. These tools are expected to allow designers to g…
cs.HC2012
Footprint Tracker: reviewing lifelogs and reconstructing daily experiences
Rúben Gouveia, Evangelos Niforatos, Evangelos Karapanos
With the increasing emphasis on how mobile technologies are experienced in everyday life, researchers are increasingly emphasizing the use of in-situ methods such as Experience Sam…