most citedSometimes You Need Facts, and Sometimes a Hug: Understanding Older Adults' Preferences for Explanations in LLM-Based Conversational AI Systems

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cs.HC2026★ 1 cited

Sometimes You Need Facts, and Sometimes a Hug: Understanding Older Adults' Preferences for Explanations in LLM-Based Conversational AI Systems

Niharika Mathur, Tamara Zubatiy, Agata Rozga +2

Designing Conversational AI systems to support older adults requires these systems to explain their behavior in ways that align with older adults' preferences and context. While pr…