158 citations · 338 across the 14 of their papers we have counts for
5 papers · 1 filter
The Proficiency-Congruency Dilemma: Virtual Team Design and Performance in Multiplayer Online Games
Jooyeon Kim, Brian C. Keegan, Sungjoon Park +1
Multiplayer online battle arena games provide an excellent opportunity to study team performance. When designing a team, players must negotiate a \textit{proficiency-congruency dil…
Actually, It's About Ethics in Computational Social Science: A Multi-party Risk-Benefit Framework for Online Community Research
Brian C. Keegan, J. Nathan Matias
Managers regularly face a complex ethical dilemma over how to best govern online communities by evaluating the effectiveness of different social or technical strategies. What ethic…
Analyzing Organizational Routines in Online Knowledge Collaborations: A Case for Sequence Analysis in CSCW
Brian C. Keegan, Shakked Lev, Ofer Arazy
Research into socio-technical systems like Wikipedia has overlooked important structural patterns in the coordination of distributed work. This paper argues for a conceptual reorie…
Reporting, Reviewing, and Responding to Harassment on Twitter
J. Nathan Matias, Amy Johnson, Whitney Erin Boesel +3
When people experience harassment online, from individual threats or invective to coordinated campaigns of harassment, they have the option to report the harassers and content to t…
Supporting Instructors in Collaborating with Researchers using MOOClets
Joseph Jay Williams, Juho Kim, Brian C. Keegan
Most education and workplace learning takes place in classroom contexts far removed from laboratories or field sites with special arrangements for scientific research. But digital…