3 papers
math.OC2026
Telehealth Control Policies: Bridging the Gap Between Patients and Doctors
Shuwen Lu, Mark E. Lewis, Jamol Pender
This paper studies a sequential decision-making problem in a two-stage queueing system modeled after operations in CVS MinuteClinics, where nurse practitioners (NPs) oversee patien…
math.OC2026
Balancing Independent and Collaborative Service
Shuwen Lu, Mark E. Lewis, Jamol Pender
We study a two-type server queueing system where flexible Type-I servers, upon their initial interaction with jobs, decide in real time whether to process them independently or in…
math.OC2026
Control policies for a two-stage queueing system with parallel and single server options
Shuwen Lu, Jamol Pender, Mark E. Lewis
We study a two-stage tandem service queue attended by two servers. Each job-server pair must complete both service phases together, with the server unable to begin a new job until…