6 papers
The Amplitude Dynamics of Impulsive Queues
Ruici Gao, Jamol Pender
In this paper, we analyze a multiserver Markovian queue with customer abandonment i.e. the Erlang-A queue uder a novel framework, i.e. the random impulsive differential equations (…
Telehealth Control Policies: Bridging the Gap Between Patients and Doctors
Shuwen Lu, Mark E. Lewis, Jamol Pender
This paper studies a sequential decision-making problem in a two-stage queueing system modeled after operations in CVS MinuteClinics, where nurse practitioners (NPs) oversee patien…
Queues with Rechargeable Servers
Eliezer Fuentes-Quezada, Jamol Pender
Drone delivery systems violate a core assumption in classical queueing models: server capacity is not fixed. Drones (servers) periodically must recharge, creating random fluctuatio…
Balancing Independent and Collaborative Service
Shuwen Lu, Mark E. Lewis, Jamol Pender
We study a two-type server queueing system where flexible Type-I servers, upon their initial interaction with jobs, decide in real time whether to process them independently or in…
Control policies for a two-stage queueing system with parallel and single server options
Shuwen Lu, Jamol Pender, Mark E. Lewis
We study a two-stage tandem service queue attended by two servers. Each job-server pair must complete both service phases together, with the server unable to begin a new job until…
Community Bail Fund Systems: Fluid Limits and Approximations
Yidan Zhang, Jamol Pender
Community bail funds (CBFs) assist individuals who have been arrested and cannot afford bail, preventing unnecessary pretrial incarceration along with its harmful or sometimes fata…