Measuring "Success" In the Transition from Pre- to Post-LLM Conversational Agents through the Lens of Interaction & Explanations for Older Adults

Tamara Zubatiy, Niharika Mathur, Reina Chan +5

Conversational agents (CAs) for older adults have moved through at least two distinct eras, split by the emergence of large language models (LLMs) at the end of 2022. The first era…