4 papers
From Risk Avoidance to User Empowerment in AI Mental Health Crisis Support
Benjamin Kaveladze, Arka Ghosh, Leah Ajmani +11
People experiencing mental health crises frequently turn to open-ended generative AI (GenAI) chatbots for support. However, rather than providing immediate assistance, some GenAI c…
Seeking Late Night Life Lines: Experiences of Conversational AI Use in Mental Health Crisis
Leah Hope Ajmani, Arka Ghosh, Benjamin Kaveladze +7
Online, people often recount their experiences turning to conversational AI agents (e.g., ChatGPT, Claude, Copilot) for mental health support -- going so far as to replace their th…
From Lived Experience to Insight: Unpacking the Psychological Risks of Using AI Conversational Agents
Mohit Chandra, Suchismita Naik, Denae Ford +8
Recent gains in popularity of AI conversational agents have led to their increased use for improving productivity and supporting well-being. While previous research has aimed to un…
Longitudinal Study on Social and Emotional Use of AI Conversational Agent
Mohit Chandra, Javier Hernandez, Gonzalo Ramos +7
Development in digital technologies has continuously reshaped how individuals seek and receive social and emotional support. While online platforms and communities have long served…