895 citations · 1.6k across the 2 of their papers we have counts for
2 papers
cs.CY2012★ 895 cited
Information, Community, and Action: How Nonprofit Organizations Use Social Media
Kristen Lovejoy, Gregory D. Saxton
The rapid diffusion of "microblogging" services such as Twitter is ushering in a new era of possibilities for organizations to communicate with and engage their core stakeholders a…
cs.CY2011★ 687 cited
Engaging Stakeholders through Twitter: How Nonprofit Organizations are Getting More Out of 140 Characters or Less
Kristen Lovejoy, Richard Waters, Gregory D. Saxton
140 characters seems like too small a space for any meaningful information to be exchanged, but Twitter users have found creative ways to get the most out of each Tweet by using di…