5 papers
Uncovering the Internet's Hidden Values: An Empirical Study of Desirable Behavior Using Highly-Upvoted Content on Reddit
Agam Goyal, Charlotte Lambert, Yoshee Jain +1
A major task for moderators of online spaces is norm-setting, essentially creating shared norms for user behavior in their communities. Platform design principles emphasize the imp…
The Language of Approval: Identifying the Drivers of Positive Feedback Online
Agam Goyal, Charlotte Lambert, Eshwar Chandrasekharan
Positive feedback via likes and awards is central to online governance, yet which attributes of users' posts elicit rewards -- and how these vary across authors and communities --…
VASTU: Value-Aligned Social Toolkit for Online Content Curation
Agam Goyal, Xianyang Zhan, Charlotte Lambert +2
Detecting what content communities value is a foundational challenge for social computing systems -- from feed curation and content ranking to moderation tools and personalized rec…
Mind Your Ps and Qs: Supporting Positive Reinforcement in Moderation Through a Positive Queue
Charlotte Lambert, Agam Goyal, Eunice Mok +1
Online communities are constantly growing, with dozens of platforms housing millions of users. Large and small communities alike rely on volunteer moderators to maintain order. Des…
Does Positive Reinforcement Work?: A Quasi-Experimental Study of the Effects of Positive Feedback on Reddit
Charlotte Lambert, Koustuv Saha, Eshwar Chandrasekharan
Social media platform design often incorporates explicit signals of positive feedback. Some moderators provide positive feedback with the goal of positive reinforcement, but are of…