most citedThe MAP/M/s+G Call Center Model with General Patience Times: Stationary Solutions and First Passage Times

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cs.PF2019★ 1 cited

The MAP/M/s+G Call Center Model with General Patience Times: Stationary Solutions and First Passage Times

Omer Gursoy, Kamal Adli Mehr, Nail Akar

We study the MAP/M/s+G queuing model with MAP (Markovian Arrival Process) arrivals, exponentially distributed service times, infinite waiting room, and generally distributed patien…