most citedClassifying the Unstructured IT Service Desk Tickets Using Ensemble of Classifiers

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cs.LG2021★ 1 cited

Classifying the Unstructured IT Service Desk Tickets Using Ensemble of Classifiers

Ramya C, Paramesh S. P, Shreedhara K S

Manual classification of IT service desk tickets may result in routing of the tickets to the wrong resolution group. Incorrect assignment of IT service desk tickets leads to reassi…