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cs.CL2026
Transforming the Voice of the Customer: Large Language Models for Identifying Customer Needs
Artem Timoshenko, Chengfeng Mao, John R. Hauser
Identifying customer needs (CNs) is fundamental to product innovation and marketing strategy. Yet for over thirty years, Voice-of-the-Customer (VOC) applications have relied on pro…
cs.CL2024
A Survey of Large Language Models in Medicine: Progress, Application, and Challenge
Hongjian Zhou, Fenglin Liu, Boyang Gu +16
Large language models (LLMs), such as ChatGPT, have received substantial attention due to their capabilities for understanding and generating human language. While there has been a…