38 citations · 147 across the 13 of their papers we have counts for
7 papers · 1 filter
Information Security Awareness Within Business Environment: An IT Review
Heru Susanto, Mohammad Nabil Almunawar
The beauty of Information Technology (IT) is with its multifunction nature; it is a support system, a networking system, a storage system, as well as an information facilitator. Ai…
E-Health Initiative and Customer's Expectation: Case Brunei
Mohammad Nabil Almunawar, Zaw Wint, Patrick Kim Cheng Low +1
This paper is to determine the dimension of e-health services in Brunei Darussalam (Brunei) from customers' perspective. It is to identify, understand, analyze and evaluate public'…
Improving Customer Service in Healthcare with CRM 2.0
Mohammad Nabil Almunawar, Muhammad Anshari
The Healthcare industry is undergoing a paradigm shift from healthcare institution-centred care to a citizen-centred care that emphasises on continuity of care from prevention to r…
A Simulation Approach Paradigm: An Optimization and Inventory Challenge Case Study
Heru Susanto, Mohammad Nabil Almunawar, Mehmet Sabih Aksoy +1
The paper presents a simulation on automotive inventory and stock issue, followed by evaluated performance of automotif Sector Company, focused on getting optimum profit from suppl…
Health Information Systems (HIS): Concept and Technology
Mohammad Nabil Almunawar, Muhammad Anshari
A health information system (HIS) is the intersection of between healthcare's business process, and information systems to deliver better healthcare services. The nature of healthc…
CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction
Muhammad Anshari, Mohammad Nabil Almunawar, Patrick Kim Cheng Low
Customer Relationship Management (CRM) within healthcare organization can be viewed as a strategy to attract new customers and retaining them throughout their entire lifetime of re…